Generally, you must purchase a license to use our applications on your Mac.
- If you use our online store, a license key is emailed to you when your purchase is processed.
- If you use the Mac App Store, your license is associated with your Apple ID.
- For software you purchased before our online store started providing license keys, we may have emailed you a license file.
- For older purchases, we may have emailed you a serial number.
Downloading Software
All of our software is delivered via download. If you need to re-download an application, the procedure depends on how you originally purchased the software:
- If you bought the software from our online store and a license key was emailed to you, please follow the Download Procedure instructions.
- If you bought the software from the Mac App Store, please re-download it directly from the Mac App Store.
- In all other circumstances, please contact us via email for assistance.
Recovering Lost Licenses
Once you have installed or re-installed your software, if you need to re-enter your licensing information, the procedure depends on how you originally purchased the software:
- If you bought the software from our online store, please follow the License Installation instructions.
- If you bought the software from the Mac App Store, you should be able to re-validate your license by logging in with your Apple ID when prompted to do so by the system. For assistance, you will will need to contact Apple’s customer support directly.
- If you’re unsure of how to proceed, please contact us via email.
Download Procedure
We recommend that you follow these steps to re-download your software:
- Visit our license retrieval page and request a copy of your licensing information to be emailed to you. This ensures that you will be using our latest download links.
- If the license retrieval page does not accept your email address, but you still have the license file that was originally sent to you, please follow the License File Installation instructions.
- In all other circumstances, please contact us via email for assistance.
- In the email you receive, click on the download link for the product you want to install.
- If you have purchased an upgrade, use the download link for the upgrade product.
- When downloading is complete, you should see a compressed file (.zip) or disk image file (.dmg) in your Downloads folder. Double-click on this file.
- In a few moments, a Finder window should open, showing you the application. Drag the application into your Applications folder.
- If you also need to re-license the application, please continue from step 2 of the License Installation instructions.
License Installation
- If you don’t have your license email, visit our license retrieval page and request a copy of your licensing information to be emailed to you.
- If the license retrieval page does not accept your email address, but you still have the license file that was originally sent to you, please follow the License File Installation instructions.
- In all other circumstances, please contact us via email for assistance.
- Select the license key from the email. This will consist of the product name and a series of letters and digits:
- If you have purchased an upgrade, first select the license for the original product and follow the rest of this procedure to install it. When you are done, return to the email, and select and install the upgrade license as well. Your software requires both licenses to run.
- Start the application you want to license.
- Locate the application menu on the menu bar at the top of your display. This is the menu that has the same name as the application itself, immediately to the left of the File menu.
- Locate the Register... item in this menu.
- If there is no Register... item, but a License... item instead, your software is already licensed.
License File Installation
If you previously received a license file from us, instead of a license key, you can install it by following this procedure:
- Start the application you want to license.
- In a Finder window, locate the license file.
- In the Finder, drag the license file onto the application icon in the dock. The application icon should highlight to indicate that the dragged is a valid license file type.
- The application should now be licensed.
- If you have also purchased an upgrade for this application, you must also install the upgrade license.
- If the license file isn’t recognized by the application, please contact us via email for assistance.